Sanitas Skincare FAQs
account information
If you have forgotten your password or would like to change it, log in to your account and click on “Account Profile”.
To update your email address, log in to your account and click on “Account Profile” to change.
To update your shipping address, log in to your account and click on “Account Profile” to change.
Log in to your account and go to the bottom of the “Account Profile” section. Simply click on “Unsubscribe”.
To view your order history, log in to your Sanitas account and click on the order number in the “Order History” tab.
auto replenishment program
Receive free ground shipping and access to exclusive promotional programs
when you set up regularly scheduled deliveries.
- Select the “auto replenish” option when ordering your product.
- Select the quantity desired and your preferred delivery frequency.
You can cancel, reactivate or change the frequency of your subscriptions whenever you’d like by visiting the Manage Auto Replenishment page.
orders
Orders are processed Monday – Friday, 9 am to 4 pm MT. Orders placed by 12 pm MT (excluding holidays) will ship the same day. Orders placed after 12 pm MT ship the following business day.
To use a promotional code, simply enter the code at checkout. Promotional codes cannot be combined and must be used before they expire.
We currently do not accept backorders for out of stock items.
Once an order has been placed it cannot be cancelled.
If you are dissatisfied with your product for any reason, product return(s) will be accepted up to 30 days from purchase for a full refund (minus any shipping charges) to your original form of payment. Your return package must be postmarked within 30 days of purchase to be eligible for a refund.
To initiate a return, please email wecare@sanitas-skincare.com. A return form and pre-paid return label will be emailed to you within 72 hours. The return form must be completely filled out and include your order number. If you choose to use our pre-paid shipping label, a $7.00 charge will be deducted from your refund. Otherwise, you may return the product to:
Sanitas Skincare
Attn: Customer Service
833 W. South Boulder Road
Building A
Louisville, CO 80027
Only items purchased from sanitas-skincare.com may be returned. Products purchased from sanitas-skincare.com may not be returned or exchanged at any other retail location or online partner. If you have a defective or damaged item purchased from an authorized Sanitas Skincare partner, please contact them directly for further assistance regarding your return.
At this time we are unable to process product exchanges.
Once your return is received and approved, you will receive an email notification. All returns will be refunded to the original form of payment, less any shipping charges. Returns are processed within 72 hours. Once your return has been processed, you will receive a refund confirmation email. Refunds may take up to 30 days.
Unless you have an established Sanitas retail account, orders are limited to six units of any item.
shipping
Free ground shipping for orders of $49 or more (before tax and shipping, after promotional discount)
Standard Ground – $5.00
2 Day Express – $15 (Saturday delivery not available)
Overnight – $30 (Saturday delivery not available)
Once your order has been processed and shipped, you will receive a Shipping Confirmation email with tracking information so you can check the status of your order.
Shipping times vary by location and also time of year. Generally orders shipped within the continental US will arrive within 4-6 business days but can take up to 8 business days. Orders to Alaska and Hawaii can take up to 14 days, while shipments to AFO, FPO and DFO addresses can take up to 21 days due to military handling.
International shipping is not available at this time.
Our website utilizes Authorize.net to process payment. We accept the following forms of payment: Visa, Mastercard, American Express and Discover.
All orders placed with Sanitas will be subject to sales tax based on the tax code of the state and city where the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
If damage occurs to your order during shipment please contact wecare@sanitas-skincare.com or call our Customer Care department at 855.473.2286. Please have your order confirmation number available.
professionals
general product information
The average shelf life of a Sanitas product is one year after opening. You can locate this information on Sanitas packaging by finding the Period After Opening icon. This icon features an image of an open jar with the numbers 6, 12 or 24 to indicate the number of months we guarantee the product to be fresh and effective after opening.
Sanitas offers a wide range of products within our collection that are safe and effective to use while pregnant or breastfeeding, however you should consult with your physician prior to beginning any skin care program during this time.
Yes, Sanitas products are proudly manufactured gluten free.
Sanitas products are vegan friendly. For those following a vegan lifestyle, avoid the following products:
- Milk & Honey Cleanser
- Milk & Honey Body Butter
- Milk & Honey Sugar Scrub
- Milk & Honey Body Wrap (professional only)
- EFA Complete
All other products are vegan.
According to the FDA, there are no Federal standards or definitions that govern the use of the term “hypoallergenic.” The term means whatever a particular company wants it to mean. All Sanitas products feature ingredients that were carefully selected to limit the risk of allergenicity. However, you should always read the ingredients on our labels to ensure no personal allergens are present.
No, Sanitas products are never tested on animals. We carry our cruelty free certification, ensuring that all of our products and our entire supply chain of resources comply with no animal testing policies. We are not sold in regions of the world that require such testing.
Sanitas products are all formulated, manufactured and distributed from our corporate headquarters located in Boulder County, Colorado. We are proud to control every aspect of our product quality, from the moment the product is conceived until it touches your skin.
Every ingredient is listed below each product on the product page.