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Sanitas Skincare FAQs

account information

If you have forgotten your password or would like to change it, log in to your account and click on “Account Profile”.

To update your email address, log in to your account and click on “Account Profile” to change.

To update your shipping address, log in to your account and click on “Account Profile” to change.

Log in to your account and go to the bottom of the “Account Profile” section. Simply click on “Unsubscribe”.

To view your order history, log in to your Sanitas account and click on the order number in the “Order History” tab.

sanitas subscription program

With Sanitas Subscriptions you can arrange for automatic purchase and shipping of your favorite skincare. The program gives you 5% OFF and FREE SHIPPING every time your subscription ships.

  • Automatic replenishment of your favorite skincare. You’ll never run out!
  • You’ll save 5% on each subscription purchase.
  • FREE SHIPPING!
  1. Select the “auto replenish” option when ordering your product.
  2. Select the quantity desired and your preferred delivery frequency.

You can cancel, reactivate or change the frequency of your subscriptions whenever you’d like by visiting the Manage Auto Replenishment page.

We accept Visa, MasterCard, American Express, Discover and PayPal.

Simply use your desired payment method when you make your first subscription order. This is the payment method we will use every time we ship your subscription order.

Yes! Simply visit sanitas-skincare.com and log in to your account.  Click the ‘manage auto replenishment’ tab and make your adjustments. Your Sanitas Subscriptions may be canceled at any time before your next billing cycle.

Yes! You have the option to place your Sanitas Subscription on hold. Simply visit sanitas-skincare.com and log in to your account.  Click the ‘manage auto replenishment’ tab and make your adjustments. You may reactivate at any time.

No. Additional discounts, promotions or rewards may not be added to your subscription order. 

gift cards

Perfect for wrapping and presenting yourself, a Gift Card (physical) will be shipped to your house in a physical form. An eGift Card is delivered instantly (or on a selected date) to the recipient via email. Both may be used to buy products on sanitas-skincare.com. Great for long-distance and/or last-minute gifts!

Your Gift Card (physical) and eGift Card will expire 5 years and one day from purchase.

Click here for balance information or email us at wecare@sanitas-skincare.com and we’ll email you back with your balance. 

Your Sanitas Skincare Gift Card (physical) or eGift Card is redeemable for merchandise (other than gift cards) at sanitas-skincare.com. It cannot be redeemed for cash or credit except where required by law. Please note: Sanitas Skincare Gift Cards (physical) and eGift Cards are not redeemable anywhere other than sanitas-skincare.com.

No. Your Sanitas Skincare Gift Card (physical) or eGift Card is redeemable only for merchandise (other than gift cards) at sanitas-skincare.com.

Simply add your desired merchandise to your bag.  Click on the “my bag” icon in the upper right hand corner of the screen when you are ready to check out.  While on the “my bag” page you’ll see a field that says “coupon code or gift card number” right below the total.  Enter your gift card number and click the “apply” button. Next, click the “checkout” button and go to the next page where you’ll see your gift card has been applied. Proceed to checkout as usual.

Yes! Simply visit sanitas-skincare.com and log in to your account.  Click the ‘manage auto replenishment’ tab and make your adjustments. Your Sanitas Subscriptions may be canceled at any time before your next billing cycle.

Most discounts and offers (including sitewide sales) do not include Gift Cards (physical) and eGift Cards. Occasionally, there will be offers that explicitly include Gift Cards (physical) and/or eGift Cards, so watch your email and check back often.

 No. Your Gift Cards (physical) and  eGift Cards are not redeemable for cash.

No. Sanitas Skincare Gift Cards (physical) and eGift Cards are non-transferrable.

Sanitas Skincare is not responsible for lost or stolen Gift Cards (physical), so please take care and treat your gift card like cash.

Any merchandise purchased with a Sanitas Skincare Gift Card (physical) or eGift Card is subject to our return policies. You can learn more about them here.

orders

Orders are processed Monday – Friday, 9 am to 4 pm MT. Orders placed by 12 pm MT (excluding holidays) will ship the same day. Orders placed after 12 pm MT ship the following business day. 

To use a promotional code, simply enter the code at checkout. Promotional codes cannot be combined and must be used before they expire.

We currently do not accept backorders for out of stock items.  

Once an order has been placed it cannot be cancelled.

If you are dissatisfied with your product for any reason, product return(s) will be accepted up to 30 days from purchase for a full refund (minus any shipping charges) to your original form of payment. Your return package must be postmarked within 30 days of purchase to be eligible for a refund.

To initiate a return, please email wecare@sanitas-skincare.com. A return form and pre-paid return label will be emailed to you within 72 hours. The return form must be completely filled out and include your order number. If you choose to use our pre-paid shipping label, a $7.00 charge will be deducted from your refund. Otherwise, you may return the product to:

Sanitas Skincare
Attn: Customer Service
833 W. South Boulder Road
Building A
Louisville, CO  80027

Only items purchased from sanitas-skincare.com may be returned. Products purchased from sanitas-skincare.com may not be returned or exchanged at any other retail location or online partner. If you have a defective or damaged item purchased from an authorized Sanitas Skincare partner, please contact them directly for further assistance regarding your return.

At this time we are unable to process product exchanges. 

Once your return is received and approved, you will receive an email notification. All returns will be refunded to the original form of payment, less any shipping charges. Returns are processed within 72 hours. Once your return has been processed, you will receive a refund confirmation email. Refunds may take up to 30 days.

Unless you have an established Sanitas retail account, orders are limited to six units of any item.

shipping

Free ground shipping for orders of $49 or more (before tax and shipping, after promotional discount)

Standard Ground – $5.00

2 Day Express – $15 (Saturday delivery not available)

Overnight – $30 (Saturday delivery not available)

Once your order has been processed and shipped, you will receive a Shipping Confirmation email with tracking information so you can check the status of your order. 

Shipping times vary by location and also time of year.  Generally orders shipped within the continental US will arrive within 4-6 business days but can take up to 8 business days.  Orders to Alaska and Hawaii can take up to 14 days, while shipments to AFO, FPO and DFO addresses can take up to 21 days due to military handling.

International shipping is not available at this time.

Our website utilizes Authorize.net to process payment. We accept the following forms of payment: Visa, Mastercard, American Express and Discover.

All orders placed with Sanitas will be subject to sales tax based on the tax code of the state and city where the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

If damage occurs to your order during shipment please contact wecare@sanitas-skincare.com or call our Customer Care department at 855.473.2286. Please have your order confirmation number available.

professionals

For more information on partnering with Sanitas click here.

general product information

The average shelf life of a Sanitas product is one year after opening. You can locate this information on Sanitas packaging by finding the Period After Opening icon. This icon features an image of an open jar with the numbers 6, 12 or 24 to indicate the number of months we guarantee the product to be fresh and effective after opening.

Sanitas offers a wide range of products within our collection that are safe and effective to use while pregnant or breastfeeding, however you should consult with your physician prior to beginning any skin care program during this time.

Yes, Sanitas products are proudly manufactured gluten free.

Sanitas products are vegan friendly. For those following a vegan lifestyle, avoid the following products:

  • Milk & Honey Cleanser

 

All other products are vegan.

According to the FDA, there are no Federal standards or definitions that govern the use of the term “hypoallergenic.” The term means whatever a particular company wants it to mean. All Sanitas products feature ingredients that were carefully selected to limit the risk of allergenicity. However, you should always read the ingredients on our labels to ensure no personal allergens are present.

No, Sanitas products are never tested on animals. We carry our cruelty free certification, ensuring that all of our products and our entire supply chain of resources comply with no animal testing policies. We are not sold in regions of the world that require such testing.

Sanitas products are all formulated, manufactured and distributed from our corporate headquarters located in Boulder County, Colorado. We are proud to control every aspect of our product quality, from the moment the product is conceived until it touches your skin.

Every ingredient is listed below each product on the product page.

Offer valid February 3 – February 11, 2021. No code required.

Valid only on sanitas-skincare.com.