I forgot my password or want to reset it.
I need to update my email address.
how can I update my shipping address?
can I opt out of receiving Sanitas emails?
how can I view my order history?
what is the Sanitas Rewards program and how does it work?
how do I join?
how many points will I earn?
when will I see my points in my account?
how do I redeem my rewards?
do my Rewards points expire?
do my Rewards, benefits and points have any cash value?
what if I believe I’m missing points?
how do I guarantee I’ll get my points?
how do I check my account status?
how do I know which Rewards Tier I am currently a member of?
may I share my points with a friend?
are there limitations on the number of purchases or activities eligible for points?
can I get my Rewards points back after I use them?
what happens to my points if I return a product or cancel my order?
do program benefits ever change?
can the program or my membership be terminated?
how do I cancel my membership?
we’re here to answer all of your questions!
sanitas subscription program
can I apply additional discounts or loyalty rewards to my subscription?
what are sanitas subscriptions?
what are the benefits of creating a sanitas subscription?
how do I set my payment method for my sanitas subscription?
can I modify or cancel my sanitas subscription?
is it possible to skip or delay a shipment of my sanitas subscription?
is it possible to exchange, return, or receive a refund for product in my sanitas subscription?
how do I manage a subscription?
how do I start a subscription?
Will I receive Loyalty Rewards points for subscription orders?
will Sanitas Skincare eGift Cards go on sale?
what if I want to return a product I purchased with a Gift Card?
what happens if I lose my physical Sanitas Skincare Gift Card?
can I exchange my physical Sanitas Skincare Gift Card or eGift Card for cash?
how do I spend my Sanitas Skincare eGift Card on sanitas-skincare.com?
can I spend my Sanitas Skincare eGift Card for services or merchandise at my spa or through my favorite skincare professional?
where can I spend my Sanitas Skincare eGift Card?
how can I check the balance on my Sanitas Skincare eGift Card?
will my Sanitas Skincare eGift Card expire?
where can I purchase a Sanitas Skincare eGift Card?
can I give my eGift Card to a friend?
how do I place an order?
I'm having trouble placing my order.
why do I no longer receive foil samples with my order?
how do I use a promotional code?
I’m having trouble with a promo code.
can I place a back order?
I want to cancel my order.
can I alter my order?
do you have a maximum purchase policy?
what payment options do you accept?
how can I use Afterpay for my order?
tell me about sales tax + retail delivery fees.
shipping + returns
what are your shipping rates?
will I get a shipping confirmation?
what are your typical transit times for ground shipping?
do you offer international shipping?
what if I entered my shipping address incorrectly?
what if my product arrives with damage?
what about lost or missing packages?
tell me about your return policy.
how will I get refunded for returned items?
shipping protection with Route
what is Route?
how does Route work?
where is my Route protected order?
how does Route process refunds or reorders?
what if my Route protected order never arrives or is stolen?
what if my Route protected order arrives damaged?
how do I file a claim for my Route protected lost, damaged, or stolen order?
is Route a licensed insurance company?
what are Route's terms and conditions?
how do I become a Sanitas professional partner?
I have applied to be a Sanitas professional partner; what's next?
how do I log in to my professional account?
general product information
what is the shelf life of your products?
are Sanitas products safe to use while pregnant or breastfeeding?
are Sanitas products gluten free?
are Sanitas products vegan?
are your products hypoallergenic?
where are Sanitas Skincare products made?
where do I find a list of all ingredients?
how can I get in touch?