By checking this box you are acknowledging the following:
lost or missing packages
We are not responsible for lost packages. The customer is responsible for working directly with the shipping carrier for a missing package that has been confirmed as delivered. Claims must be placed directly with the carrier. We highly recommend using Route to ensure seamless delivery and/or claim filing.
Packages damaged in transit must be reported within 15 days of delivery. Photo evidence of damage is required. We are not responsible for cosmetic damage.
what if I entered my shipping address incorrectly?
Please double-check your shipping address prior to confirming your order at checkout. The customer is responsible for the correct entry of all shipping information. If you realize you entered the wrong address before you receive a shipping confirmation for your order, you may reach out to our Customer Care department at 1-855-473-2286 to see if we can update it for you, but we do not guarantee that possibility. If your order has already been shipped, we will not be able to update your shipping information or send you a replacement order.
what is Route?
We proud to offer optional Route protection for all orders. Route is a service that offers buyer protection at checkout for a small fee. When you select this option, you will receive insurance for your order in the event of lost, stolen, missing or damaged package(s). Please work with Route directly if you select this service and have an issue with your shipment.